Fatemeh Valinejad, Donya Rahmani,
Sustainability
risk management in the supply chain of telecommunication companies: A case study,
Journal of Cleaner Production,
Volume 203,
2018,
Pages 53-67,
ISSN 0959-6526,
Abstract: Given the tendency of the world
production and service organizations towards the development of a sustainable
supply chain, the lack of concern for sustainability risks threatens the future
of organizations. In this paper, a comprehensive and credible framework is
proposed for managing the sustainability risks of the supply chain for
telecommunications companies, based on a new approach to sustainability. In
fact, the risks on different echelons of the telecommunication supply chain
were identified based on a five-dimensional approach to the sustainability as a
strong well-known method. As a case study, some major Iranian internet service
providers were studied and analyzed to this approach by using failure mode and
effects analysis method. After identifying the root causes and potential
consequences of each risk, a treatment was proposed based on the capacities of
the industry. As a result, the most dangerous sustainability risks in the
considered telecommunication companies are technical and institutional ones,
which account for almost 66% of the critical risks. Also, suppliers with a 53%
share of critical risks are the most threatening to sustain the supply chain in
these companies. The proposed framework, which is not only used by managers and
experts in the telecommunications industry, but can also it can be adjusted to
any other industry by related managers to maintain the sustainability of the
supply chain performance in the long term. Furthermore, it can serve as a
platform for future research in this field for researchers.
Keywords: Sustainable development; Risk
management; Supply chain; FMEA analysis; Telecommunications companies
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